"This is the fourth car that my mom and I have leased from Duff Joy at Toyota Carlsbad. He is a magician literally working out deals for our specific situations that we have brought to him over the years in helping us get into a new lease. No one else, there at Toyota Carlsbad or any dealer anywhere, could have given us both exceptional customer service as well as the exceptional deals that we continue to enjoy when working with Duff. Since meeting him three years ago, I have no intention of thinking about, let alone going to anywhere else or to anyone else for my leasing a car experience. He is that good! Where others disappoint, Duff delivers.
I had an excellent experience at Toyota Carlsbad. As a first time car buyer (yes, I have never owed a car in nearly 19 years), I was looking for a specific model, 2011 Ford Fusion Sport. Using Pentagon Federal Credit Union's Buyer Program, it searched and found that Toyota Carlsbad had the exact model, color and features that I was looking for in my first car. Ironic that it was a Toyota dealership with its rival sitting in its lot. Within 24 hours, Ernan Northrup, salesperson, had contacted me through email to setup an appointment. There were other dealers (I searched in Oakland, North Hollywood and Hawthorn) and vehicles that peaked my interested, but I ran into the horror stories I have heard about regarding car dealerships and salespeople. However, my experience with Ernan was opposite of the horror stories. He was honest, professional, not pushy, and a laidback persona (must be s San Diego thing) that allowed me to enjoy my Ford Fusion Sport. After the test drive and discussion, I was sold on the Fusion Sport and purchased it right there on the spot. Also, Ernan went the extra mile in the following areas: (1) helped me get a better car insurance rate; (2) put additional gas in the tank; (3) helped me drop off the rental car I arrived at the dealership with at a nearby Hertz rental car. Ernan provided me with the care and experience that I appreciate when shopping. Even though I purchased a Ford rather than a Toyota, Ernan was indifferent to the purchase and conducted himself with integrity, courtesy, helpful and professionalism that is lacking in today's American society. Also, Michael Hazlehurst, Finance Manager, was excellent in walking me through the paperwork related to my car purchase. He was professional and courtesy in dealing with me and questions. Even though my financing was through my credit union and not in-house, he provided me with the same kind of service. Thanks again for the experience."
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